People Select

Workforce Management International Lead

8+ years
Zwaagdijk | 07 jan

Job description

The Workforce Management International Lead will shape the future of Action’s workforce management processes and store productivity. You will optimize the operation by implementing new tools and systems and streamline all processes related to WFM and Productivity in over 1600 stores. You are the owner of the international in-store labour productivity model and key processes like store planning, central budgeting and volume forecasting. You ensure the optimal employee mix and planning is in place to minimize labour cost and drive efficiency. To ensure a smooth day-to-day store operation you act as a link between the country teams and the central departments. This role involves calculating accurate weekly and yearly volume and labour forecasts (hours). You will lead and coach a team of 3, that will grow to 5 in the near future. Action is looking for a Workforce Management International Lead with the capacity to bring planning and forecasting to the next level. You cooperate with all kinds of stakeholders and are confident to take charge and be a critical player and leader.


What the organisation offers you

  • A high impact role in workforce management
  • A position at the fastest growing and awarded European retailer
  • Leading a team and contact with stakeholders on all levels
  • Optimizing the operation by developing and implementing tools and systems
  • International focus and scope
  • Various opportunities to grow, extensive education and training


Candidate profile

  • At least 8 years of relevant experience in workforce management, with at least 3 years in a senior role
  • Knowledge of Kronos WFM or a similar system is a must, excellent Excel and calculation skills
  • Experience in retail and/or system suppliers is an advantage
  • Proven leadership skills and leading a team
  • Excellent communicative skills, good in managing stakeholders on all levels, team player
  • No-nonsense mentality, pragmatic, result driven, optimistic
  • Fluent in English (speaking and writing). Other European languages are a plus



  • Management and coaching
  • Planning and organising, project management, progress monitoring
  • Stakeholder management
  • Ownership
  • Problem analysis and judgment
  • Commitment and ambition
  • Results and quality orientation

About the company

Action is the fastest-growing retailer in Europe with over 50.000 employees and annual revenue of over 5 billion euro in 2019. With a solid top position in The Netherlands, Action is still fizzing with international ambition and has been growing extensively over the last years. At the same time the organisation is becoming more professional every day and keeps investing in new tools to improve. The company is fast-paced and demands an active and flexible attitude of employees.
Read more about Action

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